FAQs

1. Do you ship internationally?

Yes! We proudly offer worldwide shipping to most countries. Shipping availability and delivery times may vary depending on your location.

2. How long does shipping take?

Estimated delivery times are:

India: 3–7 Business Days
International Orders: 7–20 Business Days

Delivery times may vary due to customs clearance, holidays, or courier delays.

3. How can I track my order?

Once your order has been shipped, you'll receive a confirmation email with a tracking number (where available). You can use this tracking number to monitor your shipment.

4. Can I cancel my order?

Yes, you can cancel your order before it has been shipped. Once the order has been dispatched, cancellation is no longer possible. However, you may request a return if your order qualifies under our Return & Refund Policy.

5. What payment methods do you accept?

We accept secure payment methods available at checkout, which may include:

Credit & Debit Cards
UPI (where available)
PayPal
Shopify Payments
Other secure payment options

Available payment methods may vary by country.

6. Do you offer returns?

Yes. Eligible items can be returned within the return period stated in our Return & Refund Policy, provided they are unused, in their original condition, and include all original packaging and tags.

7. When will I receive my refund?

After your returned item has been received and inspected, approved refunds are usually processed within 5–10 business days to your original payment method.

8. What should I do if I receive a damaged or incorrect item?

Please contact us within 7 days of receiving your order. Include your order number and clear photos of the item so we can assist you with a replacement, exchange, or refund where applicable.

9. Do I need to pay customs duties or import taxes?

For international orders, customs duties, import taxes, or local fees may apply depending on your country's regulations. These charges are the customer's responsibility unless otherwise stated at checkout.

10. Are my payments secure?

Absolutely. All payments are processed through trusted and secure payment providers using industry-standard encryption. Urbon Fashion does not store your credit or debit card information.

11. How can I contact customer support?

Our support team is happy to assist you.

Email: support@urbonfashion.com

Support Hours:
Monday – Saturday
10:00 AM – 7:00 PM (IST)

We aim to respond to all inquiries within 24 business hours.

12. Can I change my shipping address after placing an order?

If your order has not yet been processed or shipped, we may be able to update your shipping address. Please contact us as soon as possible after placing your order.

13. Do you restock sold-out items?

Some popular products may be restocked based on availability and customer demand. We recommend checking our website regularly for updates.

14. Do you offer wholesale or business partnerships?

Yes. We welcome wholesale inquiries and business collaborations. Please contact us at:

business@urbonfashion.com

15. How do I know which size to choose?

We recommend referring to the Size Guide available on each product page. If you need additional assistance, our support team will be happy to help you choose the right size.