Return & Refund Policy

Return & Refund Policy

Last Updated: 28 July 2026

At Urbon Fashion, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return or refund.

Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The item is unused, unworn, and in its original condition.

  • All original tags, labels, and packaging are intact.

  • The product has not been damaged due to misuse, improper handling, or normal wear and tear.

  • You have a valid order confirmation or proof of purchase.

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items are not eligible for return unless they are damaged, defective, or incorrectly delivered:

  • Gift Cards

  • Personalized or Custom-Made Products

  • Clearance or Final Sale Items

  • Innerwear or Intimate Apparel (where applicable)

  • Products marked as "Non-Returnable"

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your Order Number

  • Clear photos of the product

  • Photos of the outer packaging (if applicable)

After verification, we will offer a suitable resolution, such as a replacement, exchange, or refund, depending on the situation.

Return Process

To request a return:

  1. Contact our customer support team.

  2. Share your Order Number and the reason for the return.

  3. Wait for return approval and return instructions.

  4. Pack the product securely and send it to the address provided by our support team.

Please do not send any product without prior approval, as it may not be accepted.

Refunds

Once we receive and inspect the returned product, we will notify you about the status of your refund.

If approved:

  • Refunds will be processed to the original payment method used during purchase.

  • For Cash on Delivery (COD) orders, refunds will be made via bank transfer or another suitable payment method after verification.

  • Refunds are generally processed within 5–7 business days after approval. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

Return Shipping Charges

  • If the return is due to our mistake (wrong, damaged, defective, or incomplete product), Urbon Fashion will bear the return shipping cost.

  • If the return is requested due to a change of mind, incorrect size selection, or an incorrect order placed by the customer, the customer will be responsible for the return shipping charges, unless otherwise specified.

Order Cancellation

  • Orders may be cancelled before they are dispatched.

  • Once an order has been shipped, cancellation is not possible.

  • After delivery, eligible returns may be requested according to this Return & Refund Policy.

Exchanges

We offer exchanges for:

  • Damaged products

  • Defective products

  • Incorrect products received

If you wish to exchange a product for a different size or colour, please contact our customer support team. Exchange requests are subject to product availability.

Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again.

  • Contact your bank or payment provider, as processing times may vary.

  • If the issue still persists, please contact our customer support team.

Contact Us

If you have any questions regarding returns or refunds, we're happy to assist you.

Urbon Fashion

📧 Email: support@urbonfashion.com

📍 Business Location: Kanpur, Uttar Pradesh, India

🕒 Customer Support Hours: Monday – Saturday | 10:00 AM – 7:00 PM (IST)

Our Commitment

At Urbon Fashion, we are committed to providing quality products, transparent policies, and reliable customer service. We aim to make every shopping experience smooth, secure, and satisfying for our customers across India.